There is one very important feature that a small, brick and mortar store has over big box stores or on-line order gathers. Face to face customer service. When you call a help number you most likely are going to be prompted to enter a series of bush button options rather than a real person before connecting to your desired location, if you are lucky. If you go to a big box store there is a good chance that if you have a question regarding a product or service that the representative will not have the answers and many times they do not offer to get the correct answers either. How many times have you asked a clerk if they have an item and they say I am not sure and don’t find out either. When you enter a small shop, such as Bloom’s Flower Shop you are greeted with a smile and have our full attention. When you asked a question we have an answer and if we do not we will find the answer. That is what we base our success on. Not just quality but service. That is what people are paying for when they choose a small shop over a big box or on-line gatherer. You can be rest assured that the staff is going to want to make it a positive experience because it is what keeps our doors open and us out of the unemployment line. Most importantly when you stop in our shop we say Thank You, We Appreciate Your Business, Please Stop Again…. They are said because we mean it. Small Shops need to keep their customers as much as their customers need them. Imagine a world where no one communicates face to face. No thank you! The best part of working at a brick and mortar is the connections you make with your community and the service and smiles that you offer! Stop into your local shops sometime and enjoy the relationships offered. Stop in Bloom’s see how a Fresh Floral Bouquet can add smiles. Literally.